Return / Return note

Returns within Germany
For all returns free of charge according to the right of withdrawal, you will receive a parcel value stamp from us, with which you can return the goods free of charge from any DHL acceptance point (post office or DHL service point) to us. Please avoid unfree returns.

You can create the DHL label yourself and then print it out or forward it to your mobile phone.
To do so, please click on the link below. In the "Customer reference" field, please enter your customer number, which you will find on your invoice.
Please create a return label here

If you are unable to print out the PDF, we will be happy to send you the parcel stamp by letter.

In this case, please request the parcel label by phone at +49-711-486868 or send an email to

Returns from abroad
For returns from abroad, we can unfortunately not provide an electronic return label.

We will refund the postage costs, for returns free of charge according to the right of revocation, after receipt of your return.
In this case, please inform us of your IBAN and BIC.

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