Return / Return bill
Returns within Germany
For all returns free of charge according to the right of revocation (incorrect deliveries, quality defects), you will receive a parcel value stamp from us with which you can return the goods to us free of charge from any DHL acceptance point (post office or DHL service point). Please avoid unfree returns.
You can create the DHL Paketmarke yourself and then print it out or forward it to your mobile phone.
(For returns that do not concern incorrect deliveries or quality defects, we take the liberty of charging € 4.95).
Please click on the link below. In the "Customer reference" field, please enter your customer number, which you will find on the invoice.
Please create a return label here
If you are unable to print out the PDF, we will be happy to send you the parcel stamp by letter.
In this case, please request the parcel label by phone at +49-711-486868 or send an email to firstname.lastname@example.org.
Returns from abroad
For returns from abroad, we can unfortunately not provide an electronic return label.
We will refund the postage costs, for returns free of charge according to the right of revocation, after receipt of your return. In this case, please inform us of your IBAN and BIC.