Terms and conditions
[Download terms and conditions and data protection clauses (PDF)]
You need Adobe Reader to read this file.
You can download it here.

optikplus GmbH
Bussenstr. 55
70184 Stuttgart

Fon: +49711486868
Fax: +49711481436

Managing Director: Frank Beutel
Master optician - HWK Stuttgart
Commercial register no. HRB 9813
Stuttgart Local Court

VAT ID no: DE147808511

Shipping and delivery conditions:
We ship within Germany and the EC countries listed below.
Delivery is made with DHL as an insured parcel.
Deliveries to other EC countries are made with "DHL Paket International Premium",
which always guarantees the fastest possible delivery.

Shipping costs:
The shipping costs within Germany are 4,95 EURO.
From 70.- EURO order value we deliver free of shipping costs.

For deliveries to other EU countries see table below:
( there is no minimum order value free of shipping costs )

Country of delivery
Shipping costs with DHL
6,95 EURO
The Netherlands
9,95 EURO
9,95 EURO
9,95 EURO
12,95 EURO
12,95 EURO
12.95 EURO
12,95 EURO
12.95 EURO
12.95 EURO
12,95 EURO
12,95 EURO
Czech Republic
12,95 EURO
12,95 EURO
14,95 EURO
14,95 EURO
14,95 EURO
14,95 EURO
14,95 EURO
14.95 EURO
16,95 EURO
16,95 EURO
16,95 EURO
currently no delivery possible

Payment within Germany and Austria can be made by invoice, instant bank transfer (Klarna), PayPal or credit card. For other delivery countries, we accept PayPal and credit card payments as well as instant bank transfer (Klarna).
For payments by invoice, the payment term is 14 days after receipt of the goods.
If we cannot determine receipt of payment after a payment reminder, we will assign the claim to our collection partner, which will incur further costs.

Conclusion of contract:
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. After entering your personal data and submitting your order in the final step of the ordering process, you submit a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, you have the opportunity to recognize any input errors and to correct and/or change them using the correction function.

Confirmation of receipt of the order follows immediately after the order has been sent. This automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the order.

We are entitled to accept your order within 2 days of receipt by sending an order confirmation or to send you the ordered goods within this period. If the deadline expires without result, the offer is deemed to have been rejected and no purchase contract is concluded. Notwithstanding the above, if you select an online payment method or another prepayment method during the ordering process, the contract is concluded at the time you initiate the payment.

The contract is concluded exclusively in German.

Contract text storage:
The contract text (your order) is stored. You can view the general terms and conditions (GTC) at any time at and save them on your computer. The specific order data will be sent to you by email and can be viewed when you register in the login area.

Liability for defects (warranty):

The statutory liability for defects applies.

Information on Alternative dispute resolution:
The EU Commission has created an internet platform for the online settlement of disputes (so-called "ODR platform"). The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online sales contracts. The ODR platform can be accessed via the following link: We are prepared to participate in an out-of-court dispute resolution procedure.

Health notice:
By placing your order, you confirm that you already wear contact lenses. The contact lenses you have ordered have been fitted by an ophthalmologist or specialist in advance. Have your eyes checked regularly to avoid damage to your health. We accept no liability for incorrect use and handling of the contact lenses ordered.

Exchange and Exchange and return of contactlenses and care products:
Opened contact lens boxes and unsealed lens care products cannot be exchanged or returned.

If you have any questions, complaints or claims, please contact customer support on 0711-48 68 68 or by e-mail at

Liability for defects (warranty):
The statutory liability for defects applies in the event of defects in the item.

Right of withdrawal for Consumers:
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Cancellation policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us

optikplus GmbH
Bussenstr. 55
70184 Stuttgart
Tel. +49711486868
Fax +49711481436

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract.

optikplus GmbH
Bussenstr. 55
70184 Stuttgart

or hand them over to us. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Reasons for the Non-existence and premature expiry of the right of withdrawal:
The right of withdrawal in distance selling does not exist:

In the case of delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

For the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

The right of withdrawal in distance selling expires prematurely:

In the case of delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

For the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Withdrawal form:
If you wish to withdraw from the contract, please fill out this form and send it back to us.


optikplus GmbH
Bussenstr. 55
70184 Stuttgart
Fax +49711481436

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)


(*) Delete as appropriate.

Codes of conduct: 
We are a member of the Verein sicherer und seriöser Internetshopbetreiber e. V. (Association of Secure and Reputable Internet Shop Operators) and have submitted to its auditing criteria and the out-of-court arbitration board, which is free of charge for our customers.

5% voucher for newsletter registration

With the Optikplus newsletter you will always be well informed and save 5% on your next purchase with our monthly discount codes.

Log in