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optikplus GmbH
Bussenstr. 55
70184 Stuttgart

Fon: +49711486868
Fax: +49711481436

Managing Director: Frank Beutel
Master optician - HWK Stuttgart
Commercial Register No. HRB 9813
Stuttgart District Court

VAT ID No.: DE147808511

We ship within Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Croatia, Luxembourg, Netherlands, Poland, Sweden, Slovenia, Spain, Czech Republic.

The delivery takes place with DHL as an insured package. The delivery times to foreign countries will be extended by approx. 2-3 days compared to the delivery times for Germany stated in the shop.

Shipping costs:
The shipping costs within Germany are 3,95 EURO.
From 59,90 EURO order value we deliver free of charge.

For deliveries to Austria the shipping costs are 7,95 EURO.
From 69,90 EURO order value the shipping costs are 4,95 EURO.

For deliveries to other EU countries the shipping costs are as follows:

Delivery country
 Shipping costs with DHL
Austria7,95 EURO
Nederlands9,95 EURO
Belgium9,95 EURO
9,95 EURO
11,95 EURO
11,95 EURO
11,95 EURO
11,95 EURO
Portugal11,95 EURO
11,95 EURO
Czech Republic
11,95 EURO
12,95 EURO
12,95 EURO
12,95 EURO
12,95 EURO
12,95 EURO
12,95 EURO
currently no delivery possible

For other delivery countries we accept PayPal and credit card payments as well as Sofortüberweisung (Klarna).
For payments by invoice the payment term is 30 days after receipt of the goods.
If we can not ascertain a receipt of payment after a reminder, we assign the claim to our collection partner, whereby further costs are incurred.

Conclusion of contract:
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue.
After entering your personal data and by sending your order, in the final step of the ordering process, you make a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, you have the opportunity to identify any input errors and correct and/or change them using the correction function.

The confirmation of receipt of the order follows immediately after sending the order. This automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the order.

We are entitled to accept your order within 2 days after receipt by sending an order confirmation or to send you the ordered goods within this period. After fruitless expiry of the deadline, the offer is deemed to have been rejected, so that no purchase contract is concluded. Deviating from this, the following applies: If you choose an online payment method or another prepayment method in the ordering process, the contract is concluded at the point in time at which you trigger the payment.

The contract is concluded exclusively in German.

Contract text storage:
The contract text (your order) is stored.
You can view the general terms and conditions of contract (GTC) at any time at and save them on your computer. The concrete order data will be sent to you by email and can be viewed in the log-in area when you register.

Liability for defects (warranty):
The legal liability for defects applies.

Information about  Alternative Dispute Resolution:
The EU Commission has created an Internet platform for the online resolution of disputes (so-called "OS platform").
The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase contracts. The ODR platform can be accessed at the following link:

We are prepared to participate in an out-of-court dispute resolution procedure.

Health notice:
With your order you confirm that you already wear contact lenses.
The contact lenses you have ordered have been fitted to you by an ophthalmologist or specialist in advance. Have your eyes examined regularly to avoid damage to your health. We do not accept any liability for incorrect use and handling of the contact lenses ordered.

Exchange and  Return of contact lenses and care products:
Opened contact lens blisters, whose sterility is no longer guaranteed and unsealed lens care products are excluded from exchange and return.

For questions, complaints or claims you can reach the customer support under the phone number 0711-48 68 68 or by e-mail at

Right of withdrawal for Consumer:
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of revocation, you must inform us

optikplus GmbH
Bussenstr. 55
70184 Stuttgart

Tel. +49711486868
Fax +49711481436

of your decision to revoke this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post).

You can use the attached model withdrawal form, which is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us

optikplus GmbH
Bussenstr. 55
70184 Stuttgart

without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Reasons for

The right of withdrawal in distance selling does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

For the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

The right of withdrawal in distance selling expires prematurely:

For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

In the case of delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

Cancellation form:
If you want to cancel the contract, please fill out this form and send it back.

optikplus GmbH
Bussenstr. 55
70184 Stuttgart
Fax +49711481436

I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service(*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only in the case of communication on paper)

Date(*) Delete as applicable.

Codes of Conduct: 
We are a member of the Verein sicherer und seriöser Internetshopbetreiber e. V. (association of secure and reputable internet shop operators) and have subjected ourselves to the inspection criteria there and the extrajudicial arbitration board, which is free of charge for our customers.

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